At Porter Logistics, our people are the heart of every smooth delivery, secure transfer, and positive customer interaction. Today, we are proud to highlight Evelyn Patricia (Pat) Luke, our Customer Service Manager, whose leadership and commitment to excellence continue to elevate our customer experience and internal operations.
Pat’s journey from military service to logistics leadership is a powerful example of dedication, integrity, and continuous growth—qualities that help drive Porter Logistics forward every day.
Pat began her professional career in the military, where she built a foundation of discipline, teamwork, and leadership. These early experiences shaped the way she approaches challenges and supports the teams she leads today.
Her logistics career officially launched in 2011 when she joined Amware as a Quality Checker. Over time, she advanced into roles such as:
Through each step, Pat strengthened her operational knowledge and developed a deep understanding of customer support within complex logistics environments.
In 2022, she joined Porter Logistics to continue growing her career in customer service and operational excellence. Today, she plays a key role in improving communication, supporting external customers and internal teams, and enhancing the processes that help warehouse and logistics operations run efficiently.
When asked what attracted her to Porter Logistics, Pat highlighted three key factors:
Porter’s modern approach to operational visibility—including advanced inventory tracking and real-time communication tools—immediately stood out.
Pat describes Porter Logistics as a place where employees feel valued and teamwork is at the center of every operation.
The Customer Service Manager role allows her to directly shape customer experience and strengthen cross-department communication.
As a leader, Pat is committed to creating an environment built on:
She believes leaders should empower their teams, streamline processes, and ensure that everyone has the guidance and tools needed to succeed. Her leadership style aligns perfectly with Porter Logistics’ mission to provide reliable, transparent, and customer-focused 3PL services.
Pat credits her parents as her most profound influences:
These values continue to guide her both professionally and personally.
Most people may not know that Pat is a skilled basketball player. While serving in the military, she competed for two years in Ansbach, Germany, at the Army Aviation level—an experience she describes as unforgettable.
Outside of work, she loves working on puzzles. For her, the satisfaction of turning small pieces into a complete picture mirrors the work she does every day: bringing together processes, communication, and teamwork to create consistent results.
If Pat could have dinner with any leaders, she would choose Barack Obama and Colin Powell. She admires their ability to lead with strength, composure, and moral courage—especially during times of intense pressure. Their leadership philosophies closely align with her own.
“Never stop learning, stay committed to the process, and always lead with integrity.”
This mindset continues to guide her as she supports Porter Logistics teams and customers.
As Porter Logistics Customer Service Manager, Pat strengthens the link between operations and customers by:
Her leadership helps ensure customers receive the reliable support and visibility they expect from a trusted 3PL partner.
Pat’s journey is a reminder that great logistics is powered by great people. Porter Logistics is proud to have leaders like her who bring dedication, integrity, and an unwavering commitment to customer experience.
To learn more about Porter’s team and services, explore our 3PL solutions or reach out for a custom quote.
