At Porter Logistics, our people are at the heart of everything we do. This month, we’re excited to shine a spotlight on Monica Lewis, our dedicated Customer Service Manager, whose leadership, resilience, and approachable personality help shape the exceptional experiences we provide to our clients every day.
Monica brings a truly diverse professional background to her role. Before stepping into logistics, she gained experience as a Correctional Officer, QC Lab Clerk, Manufacturing Line Person and Bookkeeper. Each role sharpened her skills in communication, attention to detail, and adaptability—qualities that now serve her so well in customer service leadership.
Her journey with Porter Logistics began when the company she was working for was acquired by Porter. Starting as a Customer Service Representative, Monica quickly stood out. Shortly after the acquisition, she was offered the Customer Service Manager position—an opportunity she embraced wholeheartedly.
As a leader, Monica is guided by three core values: honesty, trust, and passion for the business. She believes that building trust within her team fosters collaboration, transparency, and success. Her resilience in the face of challenges ensures that her team remains focused and motivated, no matter what comes their way.
“I believe honesty and trust are essential to creating a team that works well together,” Monica shares. “And passion is what keeps us all striving to do our best every day.”
When asked who inspires her most, Monica doesn’t hesitate: her father. His ability to remain composed in any situation left a lasting impression on her. “My father’s calm strength taught me that maintaining composure—especially in challenging circumstances—is one of the most powerful traits a person can have,” she reflects.
While Monica’s professional demeanor might lead people to think she’s all business, she reveals a more playful side: “People often think I’m very serious, but I’m actually kind of silly most of the time.”
Outside of work, Monica enjoys bike riding, swimming, hiking, and watching movies, finding balance and joy in the activities that keep her active and connected.
The best career advice Monica has ever received is simple but powerful: “If in doubt—ASK!” It’s a reminder that curiosity and communication are key to growth, understanding, and effective teamwork.
At Porter Logistics, we’re proud to have leaders like Monica Lewis who embody the values of honesty, resilience, and passion. Her ability to connect with customers, empower her team, and lead with heart makes her an invaluable part of the Porter family.
